Frequently Asked Questions (FAQs)

General Hospital Questions

Monday-Friday 7:30am-6:00pm
Saturday 8:00am-12:00pm
Sunday – Closed
We are conveniently located between Greensboro and Burlington, NC. Our address is 6460 Burlington Rd in Whitsett, NC. You can use the map on this page to map directions from your address.
We have ample parking spots available in front of the hospital.
We are an appointment only clinic. Referrals are not needed.
We accept Cash, Check, Vis, M/C, Discover, Debit Cards and Care Credit.
We are a payment upon services facility. All fees are due at the time of service.
Yes, we board dogs. Cats and exotics are only boarded when there is a medical issue.
We have large run areas that have fold down beds. We are always happy to give tours of our boarding area.
Once we set an account up for you, we will ask where your pet has been seen previously for their care. We will then call to request that the records be faxed directly to us.
Absolutely! Our mission is to exceed your expectations. We treat your pet like he/she is our own.
You can find that information on our website under our staff section.
We do not offer a senior citizen discount.

Pet Specific Questions

The time for removal of sutures vary depending on the surgery. If it is a basic spay/neuter and there are sutures to be removed, they are typically removed within 10 to 14 days.
Felines and canines are typically spayed or neutered at 6 months. Please call the office for specifics on all other breeds.
As with suture removals, recovery time depends on the type of surgery that is being performed. If the surgery is a basic spay/neuter, recovery is typically 7-10 days for a male and 10-14 days for a female.
Postsurgical, in-hospital care, depends on the surgery that is being performed. For a basic feline spay, canine spay or a canine neuter, an overnight stay is required.
It is always beneficial to have your pet spayed prior to their first heat cycle. Cancer potential increases with every heat cycle your pet has.
We never suggest that you handle any pet that you do not know due to the risk or rabies exposure, and/or other zoonotic diseases. If you already have the pet in your possession, it is always a good idea to have him/her scanned for a microchip if there is no other identifying collars, tags, or marks on the pet. Any veterinary facility should be able to scan a pet for a microchip.
“Scooting” can be an indication of other issues besides worms. It is always advisable to contact your local veterinarian with any unusual behavior your pet may be demonstrating.
There are many reasons a dog will lick his/her feet, such as boredom, allergies or injury.
If you are not seeing worms in your pet’s stools, a fecal test can be done by your veterinarian to determine if you pet is positive for worms or parasites.
There are many products on the market for fleas. We can only tell you the potential efficacy of the products we carry. For all other products, it is recommended that you contact the manufacturer.
Food requirements for your pet are unique. Ask for suggestions from your veterinarian based on the needs of your pet.
There are a number of factors that determine the amount of food your pet needs such as age, health, environment, and activity level. Most brands of food have a feeding chart on the back of their bag; but, your veterinarian is your most reliable resource.
Most veterinarians will give you an overall body score at every annual physical exam and can let you know if your pet is overweight. You can also run your hands down the sides of your pet. If you cannot feel your pet’s ribs, it could be an indication that your pet is overweight.
Several factors come in to play when recommending vaccinations including age, environment, and health. Basic canine vaccinations include DHPP, Bordetella, Lepto and Rabies vaccinations. Basic feline vaccinations include FVCRP and Rabies (outdoor felines will need additional vaccinations due to their environmental risks). Please remember that a yearly exam is an important part of the vaccination protocol. Pets need examinations to determine if they are well enough to receive vaccinations for a proper immune response. It is also a great time to check the eyes, heart, lungs and teeth at length. When wellness exams are done yearly or bi-yearly, many diseases can be diagnosed prior to becoming major health issues.
You should always make sure your pet is fully vaccinated prior to exposing them to any unknown environments and/or other pets. Many of the vaccinations given are for diseases that can live in the environment for an extended period of time. Some of the diseases can be contracted from other felines/canines, and some can be airborne. There is also a potential for us to carry some of the diseases in to our environment on the bottom of our shoes.
Brushing your pet’s teeth is the best possible way to protect against gum disease. We recommend that you start getting your pet acquainted to the brushing routine by putting some pet approved toothpaste on a piece of gauze wrapped around your finger to get your pet used to the experience of brushing. Once your pet adapts to the process, you can progress to a finger brush then a regular pet toothbrush. It is always recommended to start brushing your pet’s teeth while they are puppies/kittens. Always use pet approved toothpastes; human toothpastes should not be used on our pets. There are other alternatives to brushing, if brushing is not an option for your pet.
Most pets groom themselves. Pets that are unable to groom themselves have skin conditions, or other extenuating circumstances (such as rolling in mud or getting skunked) may need bathing. We need to be careful not to bathe so frequently that we remove the natural oils from their skin and cause their skin to become dry. It is always suggested that you ask your veterinarian what shampoo is best for your pet.